Return and refund policy

Effective Date: July 30, 2026

At cafqxenh.shop, we strive to provide customers with a smooth and trustworthy shopping experience. If your purchase does not meet your expectations, you may request a return under the terms outlined below.

Return Eligibility

Return requests must be submitted within 30 days after the order delivery date.

To qualify for a return:

• The item must be unused and remain in its original condition.
• All original packaging, accessories, and included materials must be returned.
• A valid order confirmation or purchase record must be provided.

Products damaged due to improper use, unauthorized modifications, accidents, or missing components may not be accepted.

Return Request Process

Please contact our customer service team before sending any product back.

Email: info@cafqxenh.shop

Please include:

• Order number
• Product information
• Reason for return
• Photos or supporting details if the item arrived damaged, defective, or incorrect

After reviewing your request, we will provide the appropriate return instructions.

Return Review

Returned products will be inspected after arrival. Refund approval will depend on whether the item meets the requirements of this return policy.

Refund Processing

Approved refunds are generally completed within 5–10 business days after the return inspection has finished.

Refunds will be issued through the original payment method used during checkout.

Return Restrictions

Items returned after the permitted period or products that do not meet the stated conditions may not be eligible for a refund.